JOBS

Position: Head of Operations

Location: Kelowna, British Columbia 

Job Type: Full-time

As the Head of Operations, your primary responsibility is to drive operational excellence, streamline processes, and deliver scalable, collaborative, and integrated solutions to facilitate the next phase of the business's growth. This involves collaborating with business stakeholders across the organization to define projects, make necessary trade-offs, and ensure alignment with company targets within an agile development framework for final delivery. Additionally, you will identify and address key concerns that may impact operational projects, ensuring timely and budget-conscious completion.

Specific Duties and Responsibilities:

• Develop and provide effective business solutions through research and analysis of data and current business processes, implementing proactive ideas with a sense of urgency.

• Develop and maintain a customer-centric product roadmap aligned with the organization's business strategy, founders' vision, and operational dependencies.

• Lead OKR discussions with cross-functional teams and stakeholders, understand business goals, develop implementation plans, and provide regular reporting.

• Lead the long-term strategic direction of the roadmap and oversee its tactical implementation.

• Collaborate with stakeholders to set KPIs, targets, and systems to track results effectively.

• Partner with subject matter experts to develop training materials and documentation for new processes and systems.

• Apply expertise and creative thinking to address unique or ambiguous situations and find scalable and efficient solutions to complex problems.

• Develop and lead a high-performing team, managing within a cost-effective budget under a dynamic and evolving business environment.

Knowledge and Skills:

• Bachelor's degree in Business, Operations, Product Management, or a related field.

• 5+ years of experience in a production or product-management role in a startup environment.

• Strong leadership, project management, and change management skills, with the ability to motivate and manage a team through rapid growth and scale.

• Excellent communication (verbal and written) and problem-solving skills, including conflict management and prioritization.

• Proficiency with JIRA and Salesforce is considered an asset.

Required Skills:

• Effectively managing time and resources to ensure efficient completion of work.

• Developing and using collaborative relationships to facilitate work goals.

• Making customers and their needs a primary focus, developing and sustaining productive customer relationships.

• Taking prompt action to accomplish objectives and being proactive in achieving goals.

• Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans.

• Establishing courses of action to ensure efficient completion of work for self and others.

• Clearly conveying information and ideas through various media to engage and inform audiences effectively.